FOR RESIDENTS OF SOMERSET, WICOMICO and WORCESTER COUNTIES

 

Nondiscrimination and Accessibility Requirements Notice

 

Lower Shore Health Insurance Assistance Program complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Lower Shore Health Insurance Assistance Program does not exclude people or treat them differently, because of race, color, national origin, age, disability or sex.

 

Lower Shore Health Insurance Assistance Program:

  • Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Provides free language assistance services to people whose primary language is not English, such as qualified interpreters and information written in other languages

 

If you need these services, please contact the Department’s Health Program, service local health department, 410-632-1100, ext. 1221 or Health Insurance Marketplace directly at 410-632-9230, ext. 1648.

 

How to file a discrimination Grievance:

 

If you believe that the Lower Shore Health Insurance Assistance Program has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

 

Delinda Johnson, Equal Access Compliance Unit,

Office of Equal Opportunity Programs

Maryland Department of Health and Mental Hygiene

201 West Preston Street, Room 514,

Baltimore, Maryland 21201,

Phone: 410-767-6600  

TTY: 1-800-735-2258

Fax: 410-333-5337

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

 

You may file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Delinda Johnson is available to help you.

 

You also may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201; 1-800-868-1019; 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

 

The Lower Shore Health Insurance Assistance Program is provided by the Worcester County Health Department.WoCHD logo